JOB TITLE: ATR Coordinator (Access to Recovery)
REPORTS TO: Director of Operations
SUMMARY OF POSITION: The ATR Coordinator will be responsible for completing the intake, orientation, voucher approval process, follow-up, and discharge for participants in the MA-ATR program in Suffolk County and Greater Boston areas.
PRIMARY RESPONSIBILITIES:
· Interview participants to determine eligibility for the MA-ATR program
· Develop a positive working relationship with the participants to build trust and keep them engaged, offer non-clinical recovery support and demonstrate willingness and interest in helping the participant to be as successful as possible
· Conduct the initial EIM/ESM enrollment
· Fill out various legal and regulatory documentation including, Consent, Release, and Contact Forms
· Generate an individualized Recovery Plan with each participant to make sure it meets the participant’s needs and desires
· Act as educator and advocate for the participants by helping them identify the support they need to help them most effectively in their recovery and overcome barriers they may face in achieving their goals
· Assist the participant to make their preferred service provider selection based on their personalized goals from their Recovery Plan
· Authorize the vouchers necessary to be sent to appropriate providers
· Monitor the participant’s adherence to the Recovery Plan by maintaining regular monthly contact
· Meet with participants to review any desired changes to Recovery Plan and develop new vouchers and/or referrals for those services
· Collect discharge and follow-up data for EIM/ESM disenrollment
· Complete, update, and maintain comprehensive records in the FEI Voucher Management System (WITS)
· Develop working relationships with referral sources and treatment providers
· Participate in meetings and trainings for inter-disciplinary consultation, peer support, discussion of policies and procedures, quality improvement measures, and effective utilization of the Voucher Management System
· Provide reports, service evaluations, data, and other forms of feedback necessary to improve the ATR intake process and general program
· Contact vouchered Recovery Support Service providers, as necessary
· Identify gaps in service delivery for those in recovery and conduct outreach to additional providers, advocating for needed programs and services to be added to the ATR Provider Network
· Perform other related tasks and duties as assigned by the Director of Operations.
REQUIREMENTS:
· Previous experience in social services, preferably in substance abuse treatment, re-entry and/or recovery support services.
· Proficiency in Microsoft Office and basic understanding of database record-keeping.
· Commitment to quality improvement and consumer directed care
· Ability to establish and maintain professional relationships with participants, staff, and community agencies
· Ability to express ideas concisely and clearly, both orally and in writing
· Ability to adhere to strict confidentiality rules
· Demonstrated organizational and time management skills and ability to multi-task
· Ability to work well with others and independently; positively contribute to team
· Ability to solve problems creatively and maintain high degree of flexibility and composure
· Ability to learn and implement regulations, policies, and procedures
· Access to reliable transportation
DESIRED SKILLS:
· Communication
· Teamwork
· Development and Continual Learning
· Valuing Diversity
· Patience with individuals in early recovery
SCHEDULE: Onsite, Monday-Friday 9am-5pm.
BENEFITS: Health Insurance, Dental Insurance, PTO, PFMLA, Tuition Reimbursement, Life Insurance, EAP, 401K with match after 1-year
Gavin Foundation has 225+ employees and offices in South Boston, Quincy, Dorchester, New Bedford and Worcester. Gavin Foundation is an Equal Opportunity Employer, and we value diversity in our workforce. We are committed to providing equal opportunities to all job applicants and employees. The Gavin Foundation considers all qualified applicants, and we encourage individuals with disabilities and veterans to apply.